Administrative managers accused the Social Security Treasury of conducting a large-scale inspection in a secretive manner, requesting information from agencies about self-employed workers, which should be requested by those inspector to use their functions, but where they consider it. organism does not have the capacity to do this.
Therefore, the president of the General Council of Administrative Managers, Fernando Santiago, informed the director of the General Treasury of Social Security, Andrés Harto Martínez, in two letters (on September 26 and October 4, 2023), to those who have elEconomista access in.
In these messages he criticized that “our clients informed us, with great tension, that now it has reached them again. We have even received requests from agencies for our clients or other self-employed people who self-employed workers but who are no longer clients, because at some point left the agency’s own email as the contact email, clearly showing a significant lack of updating the data.
In his emails, the president of administrative managers pointed out that “your approach does not seem appropriate to us, because the owners of the information are our clients and without their consent we are not, ‘motu proprio’ , can provide the data. Remember that the task they give us means following the regulations that the client already knows and where they allow us to complete the data, but not for others.
He reprimanded the director of TGSS for overburdening the citizen by repeatedly requesting information to which they have direct access, for which he asked him to analyze what part of the necessary information is already available. in the ownership of certain agencies or agencies of the Administration and to develop the appropriate mechanisms so that they can be used automatically, according to the provisions of article 28 of Law 39/2015 of October 1 on the common procedure for the management of Public Administration, ensuring permanent updates and making it more effective and The procedure is simple for the citizen.
He explained that an experienced employee of an agency, with data, could take about 30 minutes per file. If additional information is required that must be requested from the client, it may take several hours, because the person who must look for the information is the client himself. In addition, if the self-employed person has to fill in the information, the process will increase in time by four out of five, as long as they do not stop completing the information due to the complexity involved in it. Because the opposite is forcing you to get the manager to do it.
Santiago also argued that 54% of agencies have one or no employees. And a further 36% have between two and five employees. The average number of self-employed clients is around a hundred, some of which are corporate clients.
“Make the general director of the calculation to know the excess work that he transfers to the social collaborators, if part of the data that he requests is already in the possession of the Administration or other Institutions, such as Commercial Registry. And I suggest that you know the work of Networks, administrative managers advise, to go to some sources of public information instead of asking citizens to repeat their submission,” he commented.
For this reason, it is announced that the administrative managers will not provide the necessary data, because in front of the fact that without the consent of their clients they may violate the Law of Data Protection and that, moreover, they do not need all the information requested. of them, which, on the other hand, the State has in its databases, which are distributed by different organizations.
Because of this, Santiago stated in his two letters that “we find ourselves in the position of meeting your demands and failing to fulfill our client’s mandate or failing to fulfill your requirements. Therefore, we will not continue to complete additional information in response to your request if we do not do that, as usual, we will do if the client gives us the order in a formal and clear way”.
And as a final reflection, after all these arguments, he says that “the profession that I manage does not understand this request for information, it does not understand the reasons that move it.” However, once again he pointed out that the administrative managers made themselves available to the director of TGSS to deal with these and other issues in advance, “because our knowledge and experience can facilitate the processes and make them reasonable for all.”