The company said there was a major outage at Amazon Web Services on Tuesday Tuesday, disrupting access to many popular sites.
The company provides cloud computing services to many governments, universities and companies, including the Associated Press.
Amazon said in a post one hour after the outage began that it has identified the root cause and is “actively working to recover.” According to him, the problem primarily affected her services in the eastern United States. No further details of the reason were disclosed.
Amazon later updated the dashboard, noting that the company “is starting to notice some signs of recovery. We do not currently have an estimated time of arrival for a full recovery. ”
The outage also affected Amazon’s ability to provide status updates, he said.
The troubles began in the middle of the morning on the US East Coast, said Doug Madori, director of internet analytics at Kentik Inc, a network intelligence firm.
“AWS is the largest cloud provider and us-east-1 is their largest data center, so any disruption there has serious implications for many popular websites and other Internet services,” he said.
Customers who have tried to book or change a Delta Air Lines flight are having trouble connecting to the airline.
“Delta is rapidly working to restore functionality to our AWS-backed phone lines,” said spokesman Morgan Durrant. The airline has apologized and encouraged customers to use its website or mobile app.
Dallas-based Southwest Airlines said it switched to West Coast servers after a disruption hit some airport systems. Customers continued to report crashes to DownDetector, a popular information service for reporting user crashes, more than three hours after launch. Southwest Airlines spokesman Brian Parrish said there were no major disruptions to flights.
Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney + have reported problems. McDonald’s app also didn’t work. But the airlines American, United, Alaska and JetBlue were not affected.
Toyota spokesman Scott Wazin said that the company’s dealership services have declined in the Eastern region of the United States. The company has applications that handle dealer warranty claims and other services, more than 20 of which have been affected.
Madori said he didn’t think the blackout was nefarious. He said the recent cluster of blackouts at providers that host major websites reflects the evolution of the networking industry.
“More and more, these downtime are the result of the automation and centralization of administration,” he said. “This ultimately leads to outages that are difficult to completely avoid due to the complexity of the operation, but which can have very serious consequences when they do occur.”
Kentik saw a 26% drop in Netflix traffic among major web services hit by outages, Madori said.
It was unclear how and whether the blackout affected the federal government. The US Cyber and Infrastructure Security Agency said in an email response that it is working with Amazon “to understand the potential implications of this outage for federal agencies or other partners.”