To strengthen its relationship with its large corporate clients, Avaya is developing a collaborative approach and seeks to create a customer experience ecosystem that also ensures innovation, investment and attraction of quality talent. The announcement was made by Ghalib Karim, Avaya Global Vice President, Latin America and Canada, and Fernando Ruiz Galindo, General Director, Avaya Mexico.
“Delivering solutions is not just about handing over a technology and letting customers figure it out. Avaya strives to understand each customer’s needs and goals, and work with them to define the path forward. It The collaboration is based on establishing a constant relationship and fluid communication, creating roadmaps and specific strategies adapted to each client’s needs”, said Karim.
Avaya’s strategy is focused on helping customers innovate without disrupting their business operations. Ruiz Galindo emphasized the importance of adapting to each company’s needs in their transition to the cloud: “We will continue to help new and existing customers innovate without disruption. We look forward to this opportunity to strengthen our product portfolio.” taking advantage of.” and a successful sustainable construction”.
The company’s vision, he explained, includes the ability to integrate various solutions into its platform to offer its customers a wide range of options. Furthermore, they have established alliances with renowned business partners such as Microsoft and Google with the aim of jointly developing solutions that meet the expectations of their users.
To strengthen the relationship with their established clients, Ruiz Galindo explains that they are working on a process of understanding and communication, which may take time at first, but – once the relationship is established – is an ongoing contact. Will become. The company reviews and updates its strategies based on this dialogue, which is based on the changing market needs and latest technological trends to anticipate future demands and offer cutting-edge solutions.
For new customers, the company offers customized solutions thanks to the flexibility of its cloud solutions, even if the client has infrastructure from another provider. Ruiz Galindo said Avaya works closely with these customers to incorporate them into its ecosystem and provide solutions tailored to their needs to ensure a successful transition.
A new chapter for the company
After completing its financial restructuring process, both executives reported that Avaya “has emerged as a stronger, more agile and innovative company.” This process has allowed the company to hold more than $650 million in cash and reduce its debt by 75%. This will accelerate the manufacturer’s investment in its cloud communications portfolio.
Ghalib Karim highlighted the importance of this restructuring and the support of investors: “The overwhelming support for our restructuring plan is a testament to the significant value investors see in our business and the solutions we provide. The opportunities exist, and we are ideally positioned to build on our competitive position in the industry.”
Avaya’s well-organized product roadmap has been built based on customer needs and inputs. Karim said the investment in product innovation will be focused on the Avaya Experience platform, which will help organizations improve their customer experience through various communication channels. Since the start of this fiscal year, Avaya has released more than 150 capabilities and enhancements to its portfolio, including Avaya Enterprise Cloud, Unified Communications and Collaboration (UC&C) and Contact Center (CC) solutions for large enterprises A dedicated example is included.
The executives emphasized that the company’s strategy is based on four key objectives:
“Avaya thus positions itself as a company committed to building strong and lasting relationships with its corporate customers. Our strategy is based on understanding, collaboration and adaptability to stay at the forefront of technology and provide confidence to customers in an ever-evolving business environment,” concluded Ghalib Karim.