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Wednesday, May 25, 2022

CVS Health chief wants to be part of people’s ‘everyday life’

I stepped back and asked, “What is the true purpose of our company?” What I want to do is make sure people have access to high quality, affordable health care and that we as a company can help people navigate the healthcare system. Since we play a central role in people’s lives, we have the opportunity to play an even greater role in it. That’s the sign I really want to put out – to be part of someone’s daily life, where if they’re healthy, they interact with us to stay healthy. If they have health problems, they turn to us so that we can help deal with them.

Can you give me some examples?

Well, let’s just start with the pandemic, shall we? So you come to CVS for your test, and we started that, you know, back when you came to CVS for your vaccines. We made virtual primary health care to change the way people think. We’ve added behavioral health professionals to our stores, which is really different. We’re going to move on to expanding medical services. I don’t want people to think of CVS Health as just a pharmacy. I want them to think that this is a medical company.

How serious of a problem is shoplifting for your stores right now?

There are certain parts of the country that are worse than others, but this does not have a significant impact on our financial results. However, this is a safety issue for our employees. So one of the things we’ve done is that we’ve made more investments in security.

How does labor shortage affect the company? Do you find it difficult to hire people?

This is a big challenge for us. We have increased wages. We paid pharmacy bonuses last year. We’ve had great recruiting days. But it is a constant balance and a constant struggle.

You said you were going to raise the minimum wage to $15 an hour by summer. It is right?

We introduce it step by step. So we’re rolling it out over time and I don’t know if that’s enough. Obviously, we have moderate wages in different parts of the country, and I’m going to continue to evaluate it.

What do you think are the most effective ways for ordinary Americans to reduce health care costs? And what is your company’s role in this?

There are a couple of things. First, it is a place of care. Our role is to offer an alternative healthcare location either in our retail locations or at home with virtual connections. We are entering the primary health care market because we believe that primary health care has a significant impact on the cost of care.

World Nation News Deskhttps://www.worldnationnews.com
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