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Sunday, August 14, 2022

Delta passengers offered $10,000 each to get off overbooked flight: Report

Passengers on Delta Airlines said they were offered $10,000 this week to voluntarily disembark an overbooked flight – as the airline grapples with staff shortages, cancellations and delays ahead of a busy Fourth of July weekend.

Jason Etten, a technology columnist for Inc. magazine, wrote that he was awaiting takeoff on a Delta flight from Grand Rapids, Michigan to Minneapolis, early Monday when a crew member on the plane’s PA system announced that the flight was “apparently oversold” and that the airline was looking for eight passengers to give up their seats for $10,000 each.

“If you have Apple Pay, you’ll still have money,” Aten quoted the flight attendant as saying.

Delta Air Lines spokesman Anthony Black would not comment on The Post Friday about the cash offer, or say how much money was paid to passengers, but he did confirm airline employees have the right to offer compensation. .

Passenger Jason Etten tweeted that a flight attendant offered $10,000 to eight people on a Delta flight from Grand Rapids to Minneapolis.
Passenger Todd Mccrumb Confirmed Etienne'S Account, But Said He Did Not Take The Money.
Passenger Todd McCrumb confirmed Etienne’s account, but said he did not take the money.

“Compensation is one of the many ways our employees have the right to manage high-selling flights to take care of customers, but also make sure the plane leaves on time,” he said in a phone interview.

In April 2017, Delta Air Lines sent an internal memo to its employees announcing that it was authorizing them to offer compensation of up to $9,950 to passengers who agreed to give up their seats on overbooked flights. Huh.

The change in policy came after a scandal involving Dr. David Dow, who was forcibly pulled from an overbooked United Airlines flight to make room for a crew member. The passenger was hurt and broken teeth, and the incident turned into a public relations nightmare for United.

Etten told Fortune magazine that he was in a group of eight traveling to Alaska via Minneapolis, but he and his accomplices did not come forward to claim the payment because they did not immediately know that the airline needed eight volunteers. Is.

Passengers Aboard An Oversold Delta Airlines Flight Said They Were Each Offered $10,000 For Giving Up Their Seats.
Passengers aboard an oversold Delta Airlines flight said they were each offered $10,000 for giving up their seats.
AFP via Getty Images

“If we had known it was eight, we would have taken off,” he told the outlet. “By the time it became clear, four or five people were gone.”

Etten said his wife was “not happy” that they had missed out on the cash.

Todd McCrumb tweeted that he was also on board an overbooked flight, and confirmed Etienne’s account regarding the airline’s generous offer.

“It’s a true story. I was on that flight!” He has written. “Unfortunately, I could not proceed with the proposal, as I was flying with my wife, who has very limited vision. I have to keep him near me while travelling. ,

In a later interview with station KTVB, McCrumb, who was returning home in Boise, Idaho, reported that the airline initially offered $5,000, but later increased it to $10,000.

Delta Pilots Are Seen Protesting At Salt Lake City International Airport In Salt Lake City On June 30, 2022, Demanding Higher Pay And More Time Off.
Delta pilots protest at Salt Lake City International Airport in Salt Lake City on June 30, 2022, demanding higher pay and more time off.
Dennis A Clark

McCrumb said the amount seemed even more ridiculous and that he was asking other passengers if they thought it was a joke.

It is not clear how many people gave up their seats, but the flight eventually took off 20 minutes late and landed at its destination at 7:16 am on Monday.

Earlier this week, Delta CEO Ed Bastian apologized for a wave of flight cancellations and delays that caused chaos for air travelers as the industry grapples with severe pilot shortages and sky-high fuel costs. .

“If you’ve encountered delays and cancellations recently, I apologize,” Bastian said in a letter shared on his LinkedIn page. “We have spent years establishing Delta Air Lines as the industry leader in reliability, and although most of our flights continue to operate on time, this level of disruption and uncertainty is unacceptable.”

Earlier in the week, Delta warned customers of a “potentially challenging” situation for Fourth of July passengers. The Atlanta-based airline took the unusual step of waiving the rebooking fee from July 1 through July 4, as long as customers maintain the same departure and arrival points.

World Nation News Desk
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