Service companies are currently faced with the challenge of linking the first phases of the service with the last phase in which the service is considered complete and billing is done. What happens from the time the customer request is handed over to the technician until the work order is completed?
The lack of visibility in field operations, mainly due to the lack of innovation in the sector, is causing great damage to service companies. On the one hand, not knowing where each technician is, reduces the ability to respond to new customer requests, which affects the quality of service. On the other hand, lack of visibility limits the ability of companies to analyze their processes, which are impossible to evaluate because of their ambiguity.
Fortunately, today there are very advanced solutions for service companies to manage their field operations efficiently. In other words, to be able to do more and do it better, avoiding tedious manual processes for teams and inefficient for the company.
Field service management software such as Praxedo provides a digital environment to manage field operations with complete liquidity. Considering two fundamental elements of the service: the planning team and the field technical team.
Praxedo has two connected interfaces, one side the web interface, allowing office workers to manage technicians’ agendas and deliver work orders. and the mobile interface, which is an application that technicians have installed on their smartphones to view their agenda and work orders assigned to them, with all the details about the work to be done, the client, and their location.
For technicians, working with mobile apps allows them to have the freedom, with all the information in their pockets as they go, more prepared for each task, which is critical to the success of each service. In addition, geolocation allows planning teams to optimize their routes and therefore reduce the time taken to travel as much as possible.
For office teams, in charge of receiving customer requests, working with field service management software radically transforms their day-to-day lives, eliminating papers and improving communication with field teams.
In an environment where customers demand agility and continuous information due to new digital models, service companies are currently prioritizing their digitization, and especially with regard to their field operations, the results of which depend on the company.
To facilitate the process of choosing a Field Service Management solution, Praxedo has developed the following guide, which you can access via the following link: 10 Factors to Consider Before Choosing a Field Service Management Software.