As holiday periods such as Thanksgiving, Christmas and New Year’s Eve approach, the number of trips increases and so do delays, flight cancellations and errors, an issue that is becoming easier to deal with. Thanks to new Department of Transportation (DOT) actions and regulations, more than $600 million in refunds have been returned to airline passengers as a result.
To ease refund processes, the DOT, which continues to scold airlines for delaying refund payments, launched a new website to help passengers stay informed and learn how to get refunds.
At least 124,000 flights have been canceled this year, a higher number than last year—according to DOT data—due to staffing shortages at airlines, including pilots, flight attendants, airport security personnel, baggage handlers and customer service personnel. , Because of influencing other people.
There is no hesitation in complaining. Federal laws protect airline passengers, specifying airlines’ obligations when a flight is overbooked, baggage is mishandled, a flight is delayed, and a refund is requested. They also prohibit airlines from discriminating against a passenger on the basis of disability, race, color, national origin, religion, sex or descent.
flight cancellation and delay information
You can see how you can be compensated in the event of a cancellation or delay on the transport agency’s new official website, as it compares airlines’ customer service offers in one place, such as meals or hotels, for reasons of cost. The cancellation or delay is due to circumstances within the control of the airline.
With information on commitments made between the airline and customer service, on a single dashboard, you can clearly see what your rights are to claim them at any point of time. You can also search the web for information on specific airlines and travel requirements.
When there is a flight delay, you can find transparently all the information about all the services that the airline provides you, what expenses you have to claim and what are the inconveniences of these delays.
How to complain to DOT about delay and cancellation
Commitments made between the airlines and customer services do not affect your right to a refund. Keep all the documents handy.
If an airline cancels a passenger’s flight or makes a significant flight change, regardless of the reason, airlines must provide an immediate refund to all ticketed passengers without exception, regardless of whether they were offered by the airline Do not accept the option made.
Passengers with non-refundable tickets who refuse to book another flight are included.
If you are having trouble getting your correct refund, you can file a complaint with the DOT through a form.
On the DOT form, you can comment about service you received or requested from an airline or ticket agent that is not related to airline security.
You can include issues related to flight delays and cancellations, overbooking or overbookingDisability, tarmac delays, baggage, discrimination, refunds, ticketing practices, family seats, frequent flyer programs, charter flights, privacy and air ambulance service, among other complaints and rights.
If a traveler with a disability would like to learn more about their rights during their air travel, the DOT
The information provided in the complaint or comment form is forwarded to the concerned airline or ticket agent for carrying out their obligations.
New Resource: Office of Aviation Consumer Protection
The Aviation Consumer Protection Office presents all the important information for air travelers, organized by topic. Here is a handy guide to flight rights to minimize passenger inconvenience caused by cancellations and delays due to circumstances within the airline’s control.
In the easy-to-use control panel you can find:
Form for submission of complaint.
All rights on cancellation and flight delay.
Information on sales and oversales.
Traveling with a Disability.
Lost, delayed or damaged baggage.
Refunds for airline tickets and other services such as baggage and seat fees. In this guide you will find useful information to know if you are entitled to a refund.
Tips for buying plane tickets, discussing ticket restrictions, and comparing costs of alternative services. DOT has established passenger safety requirements to make this process easier for consumers.
The department recognizes the importance of families sitting together during flight and offers practical advice in this regard.
Information about frequent flyer programs, exclusive rewards, elite programs, and credit cards with miles.
Information related to charter flights.
air ambulance service
A consumer resource center.
This story was originally published on November 17th, 2022 at 5:30 am.