A report commissioned by the European Commission and prepared by Capgemini highlights that 84% of government services across Europe are available online. This reflects the technological commitment made in the region in recent years.
Language difficulties are mentioned as one of the obstacles, since many public administration websites are only available in the national language. In addition, there is a lack of electronic identification options, which limits cross-border digital authentication.
However, the report also highlights a positive trend regarding mobile compatibility. 94% of Public Administration pages are compatible with this type of terminal, compared to 60% in 2017. Although there are obstacles, such as the need to have an electronic DNI for some procedures.
The report also states that Malta and Estonia are the countries with the most advanced digital governance services in Europe, which are transparent, technologically enabled and internationally oriented. Additionally, countries such as Turkey, Greece and Serbia have seen remarkable progress in their e-government maturity.
Marc Reinhardt, global head of the Public Sector at Capgemini, highlighted the positive change in the availability and quality of digital services aimed at citizens in recent years. It emphasizes the importance of enabling digital capabilities in local governance bodies and continuing to develop online public services.
In summary, Europe is moving towards the digitalization of government services, although there are challenges to overcome. Mobile compatibility and improved accessibility are the main goals to ensure a better experience for users and achieve the goals of the Digital Decade.Post navigation