ChatGPT has opened up the opportunity for companies to redesign their business models, and this type of technology helps to create more efficient development solutions, which, thanks to its level of specialization, adds a sign of power to the business. artificial intelligence.
He has driven the automation of business processes and data-driven decision-making, which in turn drives productivity and profits and opens up the possibility of building new services and products through cognitive operations that do not require a large team of machines.
In this regard, the Chief Revenue Officer of Nubiral, Jorge Linares, shared that “the company must start a journey that will be led by innovation and transformation, where it is important to work to identify the opportunities that allow to make tangible and measure the benefits. The shortest possible time.”
For example, in call centers, ChatGPT helps to streamline the task of transcribing conversations to identify key points or overflowing lists, optimize search engines, while facilitating the analysis of competitors’ interactions.
The Nubiral executive indicated that “the first step of a company that wants to start exploring GPT or any of these models for its business is to identify the use case, the specific function to which it wants to apply, the interaction with the end user and, from there, research, develop and test.
Of course, the expert said that when using ChatGPT, you need to know “validations” and have a controlled environment where you can analyze how it is possible to improve what it is and how to complete it, instead of replacing one process. with another”
This is because the offer of services and solutions will continue to increase, which means that competition will be greater and companies will have more options to apply to their operations and business models.