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Thursday, January 20, 2022

HOA Homefront: What Community Managers Want For The Holidays

Since we give gifts to loved ones and friends during the holiday season, most HOA members probably do not think about giving them to their community manager – the person who is called when the water supply or roof leaks, someone fussing around the pool or going out the gate is out of order. …

What if our underrated managers could get their most important holiday gift? I asked this question to nine old managers and owners of asset management companies. A constant theme among them was the gift of gratitude.

Leslie Millender-Irwin, 20-year-old general manager of FirstService Residential in Glendale, said she would like “to receive a gift of appreciation to management and support staff. We want you to enjoy living where you live, so a kind word spoken to us is of great value and meaning during these difficult times. ”

“It would be nice if the manager got a credit if he does his job well,” said Michael Huffman to PCAM, owner of Management Professions in Torrance.

Another topic was trust, for example, allowing a manager to carry out his duties to the association without joint management.

“Agift means boards trust us to do what we promise to do so they can enjoy their lives as homeowners without feeling like they’re on duty 24 hours a day, 7 days a week,” said Kelly Bunnell, owner Bentley Community Management in Yorba. Linda. “Managers receive a gift (freedom to do their job), and the owners – also a gift – a rest!”

In our era of instant communication, some managers asked for patience and understanding.

“Respect manager / staff time during off-hours, avoid micromanaging managers, and understand that portfolio managers are managing more than one property,” replied Connie Vohden, owner of Community Association Specialists in Redondo Beach.

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“I would like to receive the gift of patience and impartiality in making decisions and seeking proposals,” said Aza Ingram, veteran manager of Balboa Management in Brea.

One company owner asked all parties to commit to becoming more educated. “Training managers, board members and service providers for the association industry is critical to gaining an understanding of each party’s role in working together to manage a successful owner association,” said Jim McCarthy, owner of Condominium Management Services in Claremont.

Several managers asked people to work harder to build the community.

“I would like to receive a gift for HOAs to understand the importance of the community and to diligently and creatively find ways to promote the community in their association,” said David Brock, owner of Beven & Brock in Pasadena.

Lauren Baker, general manager of FirstService Residential in Huntington Beach, simply said her gift would be “a more neighborly community.”

Finally, Russ Hoffman, owner of the Valencia Management Group in Valencia, asked to “show goodwill towards your neighbors and understand that we are here to help.”

Community association managers are called upon to deal with virtually everything in the world of home ownership. Maintenance, refurbishment, landscaping, finance, architectural compliance, valuation delays, and neighbor behavior are part of a myriad of problems that managers must tackle during a typical day. Dealing with all the demands and concerns of a homeowner is not easy.

Of course there are other ways to show gratitude to the community association managers, and that would definitely be a good start to the season, right?

Kelly G. Richardson, Esq. is a member of the Bar Association of Public Associations and a partner of Richardson Ober DeNichilo LLP, a law firm renowned for its advice on public associations. Send questions to [email protected]

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