Technology has diversified and improved in various fields nowadays. With the advent of the pandemic and the demand to digitize services, one of the most challenging areas is to implement technological tools in the health sector.
Some of the current challenges facing this important area, if overcome, could lead to improved patient experience, more accurate health diagnosis, and more effective and personalized treatment.
Nicolas Costa, general director of SOAINT of Peru, commented in a press release that “when the health sector invests in technology, it will allow to improve procedures, transform the patient experience, and speed up the work of doctors.”
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Costa also specifies what these challenges involve within the region.
Customizing Staff for Telehealth
Telehealth is the use of digital technologies to access health care services remotely.through teleconsultation.
While it is true that this technology already existed, today it has become more necessary due to pandemic or patient choice. It is therefore up to health care administrators to have the right equipment, environment and trained staff in place to address this new form of care.
Technologies required to employ Telehealth includes computers and mobile devices, such as tablets and phones, that may be used by nurses or other health care providers. From the doctor’s office or wherever you are.
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Digitization for patient comfort
Consumer experiences and expectations in the health sector have evolved. More and more patients expect an experience that matches their routine and work schedule.
Conveniences are sought, such as booking appointments at any time of the day, downloading your health records from any device, online consultations, etc. Part of meeting patients’ expectations is that they and their healthcare workers have access to relevant recent data, such as the appointment and the name of the doctor who will see them, and receive immediate notifications when this happens. any change.
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Accessing this information without the need to visit a health center makes it easier for patients to access medical services more often, as it implies greater access for them.
Better payment options for patients
Many times consumers find it difficult to make medical payments due to financial problems or lack of other payment options. As consumer expectations change, patients, payers and stakeholders are demanding new payment models for healthcare.
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As a solution to this problem, it is proposed that health care administrators keep greater contact with the latest advances in fintech and provide new payment options for patients.
Fintech is the use of technology for financial services. That way, more options will be offered when it comes to paying for the service.
This action should benefit both the patient and the organization. At best, the new payment model should improve patient outcomes. Obviously, any new payment model must be tested, analyzed and adjusted before it is implemented.
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Cyber Security in the Health Sector
As services are digitized, the problem of data leaks and cyber security is a problem. However, the past two years have exposed more of the vulnerability to sensitive data, as more patients have turned to remote services.
Healthcare administrators should invest in protecting their infrastructure and sensitive information. Failure to do so not only damages the reputation of health care companies, but they also face heavy financial penalties.
Data protection should be part of any health care provider’s routine operations and should have a dedicated budget.