Thursday, February 29, 2024

If the washing machine breaks down, we can ask the manufacturer to fix it for us

Fix before discarding. If our washing machine, dishwasher or coffee maker breaks down, European citizens have the right to have the manufacturer provide us with a repair. A year after the European Commission put a change to the “right to repair” on the table, the European Parliament and the Council of the European Union have now reached an agreement to extend it.

This new repair right expands the possibility of repairing appliances and products, beyond the warranty itself. Although the rights we can have during this period are also expanded.

Warranties extended in case of defective products. The new regulations establish that if we are faced with a defective product or there is a defect that appears and we are within the legal guarantee, consumers will benefit from an extended one year warranty if, instead of removing the product, they decide to repair it.

Obligation to provide parts… and information, and prices. Already in 2020, it wass approved that manufacturers must offer the possibility of access to parts. Now it has become an obligation. Manufacturers are forced to offer information on their repair servicesas well as the prices of the most common parts and repairs.

And it is forbidden to block “alternative healing.” In addition to access to official parts, the law also prohibits the repair of a house that is blocked. In other words, manufacturers cannot add fine print to their contracts to prevent us from fixing products, whether hardware or software.

This means that second-hand materials or direct 3D-printed parts can be used for repairs.

Spain needs to increase the right to reparation. Beyond the rules at the European level, the Parliament explained that each member country must add a measure to promote the right to reparation, either in the form of its own funds or local initiatives.

World Nation News Desk
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