During the morning of this Tuesday, several users from around the world started reporting a common failure in Instagram, which limited some of the key features of the service.
According to reports from DownDetector, the failures occurred around 11:00 a.m. local time in Mexico City begins, where among the main problems are errors in the news feed (56 percent), interruption in the content loading (27 percent) and reporting problems (17 percent).
These posts have started to reflect in other social networks like Twitter, from where many users report that it is impossible to log in to Instagram, while some more accuse that photos of multimedia content can not be published.
It is important to mention that although the error occurs worldwide, the problem does not seem to affect all users. In fact, the issues have different scales for affected subscribers.
Although these reports are on the rise, the truth is that there has been no mention of this issue from the official Instagram accounts.
#instagram of pic.twitter.com/ZPYVQDzZT3
– GIUSEPPE PETROSILLO (@ peppe844) March 29, 2022
Todxs at the moment#instagram of pic.twitter.com/O5ckTGdtoY
– 𝓋𝒾𝓋𝒾𝒶𝓃🦋 (@ viviiaaan19) March 29, 2022
did instagram go down? jahsjja pic.twitter.com/ciZXWa5xXa
– Elena nito (@Evamcflyy) March 29, 2022
For now, the causes of the failure are unknown and for many users it has been difficult to identify problems in the service, even though Instagram already has a tool to warn about possible declines in its service.
The Instagram alternative
Late last year, the social network owned by Meta announced a new feature that notifies its users when its service crashes or if there are “technical issues affecting the news feed.”
Adam Mosseri, Instagram boss, said at the time that this feature (whose name can be translated as “rage”) enables users to report a problem more quickly.
The operation is simple. If the user is using the Instagram application and it has errors, simply shake the phone with the platform open to report the error.
When such a move is made, a pop-up screen will open asking “Did something go wrong?” Accompanied by a space from which users can report the issue in detail.
Mosseri explained: “You can explain exactly what happened, how you ended up in that place (Instagram mistake), and all the emotions and feelings you have, and we’ll make someone look at it.”