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Monday, January 24, 2022

PFS reports record order fulfillment for second year in a row

ALLEN, Texas, January 14, 2022 (Globe Newswire) — PFS (NASDAQ:PFSW), a leading eCommerce order fulfillment provider, is reporting record fulfillment volumes for fiscal 2021. PFS completed over 29 million orders during FY21, representing a growth of around 6% over FY20.

FY 2021 Operational Highlights

  • Over $3.2 billion in gross merchandise value was processed through fulfillment activity.
  • About 109 million units were shipped.
  • New Fulfillment Center opened in Las Vegas area.
  • Expanded footprint in existing Dallas-area fulfillment center.
  • $1.7 billion processed through PFS’s order management platform.
  • Over 118,000 orders and 434,000 units valued at over $6.7 million were processed through our RetailConnect omnichannel fulfillment product/platform.

EVP and PFS President Zach Thoman said, “I am extremely proud of our performance as we followed a record order fulfillment volume in 2020 with another in the year 2021, driven by organic growth with multiple existing clients and new client implementations. Was.” “Our ongoing high level of quality service and differentiated eCommerce services continue to differentiate PFS in the market, especially during the holiday period where customer volume and demand are high.”

PFS also set a new single-day record for orders fulfilled by accepting over 387,000 orders, representing an increase of 18% over the previous record during Cyber ​​Week 2020.

“In our organization, each department did well to support our customers’ eCommerce operations during another COVID-challenging year. As we fulfilled orders, responded to customer inquiries, defended against fraud attacks, and processed orders through our order management platform, we met or exceeded performance expectations. I’m also particularly excited about the results of our first full year of RetailConnect deployment,” continued Thoman. “I’m grateful for the effort our team put in to achieve these record numbers, including This includes setting a new single record for orders fulfilled. As we move into 2022, we will continue to help new and existing customers take advantage of the multi-node order fulfillment strategy. Fifteen PFS customers now have multiple PFS ships from fulfillment centers, and we expect to expand our fulfillment center footprint and product offering in the coming year to meet this trending demand.

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Read more about PFS’s 2021 operating performance here.

PFS. About this

PFS, PFSweb, Inc. (NASDAQ:PFSW) is a leading eCommerce order fulfillment provider. We facilitate every operational phase of eCommerce orders in support of DTC and B2B retail brands and specialize in health & beauty, fashion & apparel, jewelry and consumer packaged goods. Our scalable solutions support customized pick/pack/ship services that deliver on brand ethos with each order. A proven order management platform, as well as high-touch customer care, underpins our operations. With 20+ years as an industry leader, PFS is the BPO of choice for brand-focused companies and household brand names, such as L’Oreal USA, Champion, Pandora, Shiseido America, Kendra Scott, United States Mint, and many others. . , The company is headquartered in Allen, TX, with additional locations around the world. For more information, visit www.pfscommerce.com or ir.pfsweb.com for investor information.

media relations:
jenny armley
Berkeley Communications
+44 (0)1189 090 909
[email protected]

Investor Relations:
cody slouch or jackie keshner
Gateway Investor Relations
1-949-574-3860
[email protected]

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