The president of Sunning Airlines on Tuesday apologized to the passengers who had been held hostage for days and said that the network outage on the planes was due to a cyber attack on a third party service provider.
“This is indeed a terrible situation and we do not expect it,” Sunking CEO Mark Williams told CP24 in an interview.
“Our goal is to get people to rest on time with new aircraft and great service.
The third-party supplier went on to say that the airline was working “night and day” to write passports for passengers.
“A system that always works and never fails. They had a cyber breach and could not bring the system up.
As a result of the breach, aviation authorities in both Canada and the United States want to ensure the safety of third-party systems, says Williams.
He said the only carrier using Canadian Airlines was Swing.
“There is a lot of confidential information in the airline system,” he said.
He said he was reluctant to predict when things would work out because updates from the seller were not yet reliable.
Williams did not say whether passenger information was involved.
Passengers detained for days
Passengers attempting to board a shuttle flight experienced long delays during the interruption that affected the airline’s entry system.
On Sunday and Monday, hundreds of passengers were stranded at Pearson International Airport during the day, with Sunng delaying all flights due to network problems.
Earlier in the day, the airline said in a statement to CP24 that “the provider of the check-in systems was experiencing a systemic crash, which was affecting the flight for the third consecutive day.
On Tuesday evening, 21 flights took off.
But the statement “More flight delays may be expected”.
Seven flights scheduled to depart from Pearson International Airport on Tuesday afternoon have been rescheduled for tomorrow.
Although some flights may take off on Tuesday, most of them go to heaven after more than 24 hours.
“Our third-party system provider, Airline, will continue to work with relevant authorities to resolve the issue as soon as possible,” the airline said in a statement. “In the meantime, as we continue to operate flights manually, further flight delays may be expected and customers are advised to sign up for flight alerts on Sunwing.ca.”
Cyber-violations at the Swing lounge system have affected flights at the airport’s airports, with some passengers reportedly stranded in the Caribbean for days.
Some customers have complained about contact with the airline.
A passenger who spoke to CP24 on Tuesday has been trying to return from Cancun to Toronto for the past three days, but the flight has been delayed several times.
He said he was on his way back to Canada tonight but had to do so “at a high cost” as there were no drone flights.
“We’re given a run. We don’t know who to talk to. They tell us to talk to Toronto, to talk to Toronto, and Toronto tells us to talk to people here. So it’s completely confusing,” said Ben, a traveler. “We don’t speak the language. It is based on the reliable source of Sunning. “
The president said passengers would be compensated
Williams told CP24 on Tuesday night that there would be “significant and significant compensation for everyone” due to the delays, but that individual cases will vary depending on the hours of the delay.
The airline is offering hotel vouchers to canceled passengers, but only if their home is more than an hour’s drive from the airport. Other travelers in the GTA are being given limo vouchers.
Williams said it would allow passengers to postpone their vacation until June 23 this year.
However, an industry observer told CP24 that the carrot that the airline was distributing was unlikely to be the end of the saga.
“This will continue for months and months with swing receipts and claims. It will be given to insurance companies. It is really a big mess and the worst thing is not over,” Martin Fayerston told CP24 on Tuesday afternoon.
“The technical problem is still unresolved. I guess it will continue until tomorrow or the day after tomorrow.
Williams Swing said he was looking to swap sellers to avoid similar problems in the future and hoped passengers would try the airline again later.
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