According to this report, prepared every two years by the Madrid 112 Security and Emergency Agency (ASEM112), 86% of respondents gave this autonomous resource a very high rating and rated it very or somewhat satisfactory, almost 4% more than in 2021. The most valued aspects are the treatment and professionalism of the managers, followed by the speed of service.
The report confirms the trust of the residents of Madrid in the service, that the preference in any situation of these characteristics. Therefore, 87.3% assured that they call 112 if they need urgent health care at home or on the street; 81.6% of traffic accidents with injuries; 71.6% if there was a fire or flood at home, and 39.9% if the cause was an attack or robbery.
Almost all inhabitants of the Community of Madrid (99.5%) know this telephone, which is slightly higher among the youngest, and its use is the same in small towns and large cities. In addition, almost 80% would always recommend it to a friend or family member.
93.4% were very or somewhat satisfied with My Emergency 112
The study analyzes the evaluation of users of My Emergency 112a device that allows citizens who call 112 – in cases of cardiorespiratory arrest, fire and traffic, air or rail accidents – to receive a message on their mobile terminal. SMS with a link where you can monitor the status.
The services activated towards the scene of the incident will be visible on the screen of your device, whether they are on the way or have arrived. You can also find out the time spent by each Corps (firefighters, health workers, police) from receiving the notification until they finish their work at the scene.
The regional Executive launched this technology in October last year, and of the people surveyed, 93.4% were very or somewhat satisfied, while 92.4% considered it extremely or somewhat interesting.
More than 11,000 calls per day by 2022
Since its launch in 1998, the emergency service of the Community of Madrid has handled almost 108 million calls. In 2022, 4,163,412 remain, with a daily average of 11,373, with the most, at 45.2%, occurring in the afternoon shift (from 3:00 pm to 11:00 pm), followed by the morning ones (07:00). to 15:00), with 39.7%, and at night (23:00 to 07:00), with the remaining 14.9%.
