Sunday, October 1, 2023

The new Windows 11 error affecting MSI motherboards

Although Windows 11 is running fine for many of you, with good performance and no issues, the reality is that Microsoft hasn’t finished making it stable yet. After the performance issues with the SSDs, more than 5 updates to fix the problem, and getting it in the last one, it seems that Redmond is fixing one thing to break another. Now a new update is causing headaches for MSI users as Windows 11 throws an error that states that “the processor is not supported”.

The errors in Windows 11 do not stop, much to the chagrin of their owners. Microsoft has confirmed a new error in its operating system and has identified and diagnosed where the specific error lies. If you’ve had a BSOD, a lifetime blue screen, these days, calm down. If the error is the one we mentioned, your PC doesn’t have to be at fault. In fact, you can rest easy.

Windows 11 and the “unsupported processor” error on MSI motherboards

Msi Error Processor Unsupported Windows 11 Bsod

It is not a bug that affects only a few users. Even MSI had to step in to reassure people, releasing an official statement from Taipei:

MSI has received multiple reports of users experiencing a Blue Screen of Death (BSOD) with an “UNSUPPORTED_PROCESSOR” error message on their motherboards MSI 600/700 series named after installing Windows 11 update KB5029351.

Both MSI and Microsoft are aware of the bug “UNSUPPORTED_PROCESSOR” and have started investigating the root cause. While the investigation is ongoing, we advise all users to temporarily refrain from installing update KB5029351 on Windows. We will keep you informed as our investigation progresses.

This update is included in Redmond’s regular monthly fixes, but for reasons still unknown, it has been delayed and affects MSI hardware only.

Microsoft Windows 11 Staging Tool

There really isn’t much to do, as the problem hasn’t even been diagnosed as such. Still, MSI offers a partial solution that might work for us:

If you have already encountered this problem, the KB5029351 update may be automatically uninstalled to allow Windows to return to normal. However, if KB5029351 is not automatically uninstalled, we recommend rolling back your BIOS to the previous version and uninstalling KB5029351 from Windows.

If you’re not sure how to restore a previous BIOS, this link to one of our videos will help you update the BIOS on MSI motherboards.

This is nothing more than the typical rollback that is normally performed in these cases. Apparently it works for the vast majority, at least according to what they are currently writing on forums like Reddit, where first impressions of this problem and a temporary solution are beginning to gain.

In any case, the error is really strange as Microsoft reports that the affected platforms are the following:

However, with Windows 10, the problems have not been widely reported. If you are suffering from this, by all means follow MSI’s instructions, and we hope both companies find the issue to be specific.

World Nation News Desk
World Nation News Desk
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