I started working with Electronic Arts (EA) in 2015 after I randomly saw an ad for a process manager on their Galway site.
Hey make games like sims and fifa. Our son was into video games so I knew the brand but didn’t know they had a Galway base.
My role was to improve how our teams supported players when they needed help, but soon after joining it expanded into workforce management, then operational excellence for teams in Ireland and the US.
I manage all of my staffing so we can meet consumer demand, and change management is a big part of my job right now.
I’ve been working on my future work strategy for the past two years, figuring out what we need to do differently for our distributed teams to be successful and how to grow our workforce that works from home. to be done.
Creating a work strategy of the future where you can work from anywhere or anytime provides another notch of accessibility in the new virtual workplace.
Before that I worked in shared services for DAA and it was a big change in the rapidly growing tech industry, but I quickly settled.
I work full time, usually from 9 a.m. to 6 p.m., but it’s flexible. With American allies I can do an hour in the evening and take an hour off during the day.
I can be on Zoom all day, at least in the afternoon with the US teams. The work really interests me.
It gets tiring with the extra concentration required on the Zoom, however, so I’ll drive to Galway to make these calls before working from home, so it’s pretty easy.
an understanding approach
The week after my son was confirmed I was diagnosed with non-Hodgkin’s lymphoma in April 2018 – it was such a bad time for me.
After six months of chemotherapy, everything became clear to me in December 2018. I returned to work in March, but in April I had some symptoms and was told I had it again. I was quickly back in treatment and back from work.
After eight months of treatment and a prolonged recovery, I returned to work in September 2020.
I’m doing fine now. The scars are healing physically, how my body has handled the treatment.
Although I feel that mentally I will never be able to recover from cancer. Especially with relapses. But how I handle it today is very different from what I was facing in the early days, post-transplant.
EA helped me manage so much better. Free medical facility is available to all the employees. I’ve been working with a therapist who helped me get back to work, to get back on my feet emotionally, and to understand the difference between my home and work perspective.
It has helped me realize that work is not a life-and-death situation unlike other areas of my life.
So I was able to take a healthier approach to both setting my life/work boundaries and being in balance.
we are very close
I don’t have much free time for outside work because our child David (aged 16) has a rare skin condition – ichthyosis en confetti.
The strain is one of the most severe, he is one in 40 people in the world diagnosed with it. His skin cells reproduce faster than they should be, so he is constantly losing layers of old skin. If not managed properly his skin can crack and he is open to infection.
His treatment consists of moisturizing six times and two baths daily for an hour. She gets moisturizing twice before going to school, two more when she gets home and two more before going to bed.
He has to change clothes several times a day, so you can find me working in the utility room as well.
The treat doesn’t stop for bank holidays, Christmas or birthdays. There is much more work to do; The house has to be kept clean, dust and bacteria free. I have an assistant for six hours a week, and my husband and I, Ian, are dependent on each other the rest of the time.
His condition has other side effects, affecting his vision, hearing, mobility and fine motor skills.
He plays his Xbox and is really into music. He mixes and produces his own music, is really good at it and has DJed at a few gigs and teen discos.
David had a practice session for December Pierce’s Block Rockin’ Beats tour in Glory, Ennis, last Friday night. he loves her.
Their treatment takes a long time, so we are always attentive. We spend a lot of time together and I feel like we are not just parents, we are such good friends too.
As a family we have a lot of fun together, we are very close.
an early work ethic
After dropping out of school in 1996 I studied social care because that was my interest but I turned to economics and management.
I thought a business degree was better for me because my family had their own business in Limerick – a Chinese takeaway called “The Lido”.
I went to Limerick Senior College and studied economics and management as a distance student at the London School of Economics.
I had four older siblings and I worked the weekend family business for nine or 10 years and had been working evenings since I was 14.
Even when I left college and started working, I worked there in the evenings.
My mother is from Ennis and father is from Hong Kong – they met in London. His father was killed by the Japanese in the war.
He saved the life of an American soldier who then sent money to send my father and his brother to the UK for their education.
Dad unfortunately died in January, very much in love with his life in Ireland.
He was diagnosed with cancer in June 2020.
They didn’t give him till Christmas but he got 18 months.
Knowing that we were on borrowed time, we made the most of what we had and we made it wonderful.
assistant scaffolding at work
I met my husband Ian when he was working for a Scottish company in Limerick and in 2002 we moved to Glasgow, where he is from.
I was working for Shell’s shared service center in Glasgow but was too nervous to live so we came back a year later and I joined the DAA shared services based at Shannon Airport.
I had David with me when I was working for the DAA and it took me two years on caregiver leave – I just couldn’t handle so many appointments.
Those times were extremely rewarding for us as a family, while maintaining our place on the team and growth opportunities.
When I went back to work it was only for 15 hours a week.
The DAA were super sensible, they were brilliant so I stayed till 2015.
I love watching TV and catching up with friends for lunch – even better if it extends to shopping later.
I also love volunteering or helping others – I am working with Ukrainian refugees in Claire and with a small local group of women through the Mums2Mums charity.
We receive an electronic request for items, source them and take them to hotels and homes.
Last weekend I provided a cot and high chair.
Anything can be asked of you. I can only do my best to meet the needs.