Search
Thursday, December 08, 2022

Travel Trouble: Iceland Car Rental charged my card, and my refund is frozen

Travel Trouble: Iceland Car Rental charged my card, and my refund is frozen

DEAR TRAVEL TROUBLESHOOTER: I’m trying to get a full refund from Iceland Car Rental for our trip to Iceland in August 2020 that was canceled because of COVID-19. At the time we booked the rental, in March 2020, they offered a “100% money back” guarantee. We notified them to cancel our reservation as soon as our flight was canceled, in July 2020. Can you help me get my $545 back?

— Kristen Nelson, Minnetonka, Minnesota

Christopher Elliott, The Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

ANSWER: This shouldn’t have happened. Most car rental companies don’t charge you until you pick up your car. I reviewed the terms of your agreement with Iceland Car Rental, and it works a little differently. If you cancel your reservation up to two days before your pickup date, you get a “100% refund.” If you’re within the 48-hour cancellation window, they’ll charge you for your rental.

You canceled before two days, so you should have received your money back. So why didn’t you?

An Iceland Car Rental representative tried to explain it in an email to you. “The coronavirus outbreak has resulted in thousands of cancellations,” he explained. “This means that a lot of people have applied for refunds—including you. Each refund application is handled individually. And with the great amount of cases that we’re currently processing, the waiting time is currently too long.”

But after you asked how long it might be, you got a different answer.

“As is the case for many tourism related companies around the world, the future of our company has been secured throughout this difficult period with a survival agreement with our bank,” the company noted. “However, the financial restructuring of the company could not include the refunds of outstanding reservations for the foreseeable future; therefore, we will not be able to refund your booking.”

This appears to be a different argument. The car rental company was restructuring, which means the old company — the one with which you had the reservation — technically no longer exists. The new Iceland Car Rental apparently didn’t feel it had to honor some of the obligations of the old company.

World Nation News is a digital news portal website. Which provides important and latest breaking news updates to our audience in an effective and efficient ways, like world’s top stories, entertainment, sports, technology and much more news.

Latest News

Related Stories

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Thanks for submitting your comment!