Stores like Walmart are characterized by introducing new products, techniques, and systems for their customers, a concept seen in the self-checkout system, which allows users to make purchases without having to go through a collaborator to register their products.
The idea of implementing independent systems is to avoid long queues formed in stores while waiting for their turn. With this self-payment formula, the customer registers their products, pays with a credit or debit card, and leaves the establishment.
Despite being faster than their traditional counterparts, the truth is that self-checkout systems have more than one critic, which seems to have influenced Walmart’s decision to remove them from many of its headquarters. this.
WALMART CONFIRMED WITHDRAWAL OF SELF-PAYMENT SYSTEM
In a statement, Walmart, the largest retail chain in the United States, announced the elimination of self-checkout systems in some stores, opting for the traditional collection made by operators.
“We continue to look for ways to offer our customers the best shopping experience, and that includes adjusting the checkout area in stores,” said retailer spokesman Josh Havens.
Conceived as an attempt to avoid long lines formed at the checkout during the payment process, the self-checkout system allows stores to save on staff but also represents major disadvantages and criticisms.
WHY DID WALLMART WITHDRAW THE SELF-PAYMENT SYSTEM?
Among the negative aspects is that self-payment systems are associated with the rate of shoplifting because they have less supervision than traditional payment of colleagues.
According to the data issued by the stores themselves, since last year, retail thefts have increased significantly, so many chains have taken steps to prevent this disgusting practice from continuing.
“Theft is a problem. It’s bigger than history,” said Walmart CEO Doug McMillion in remarks reported by La Opinión México.
Even as a preventive measure, the main chains have a supervisor who monitors that the purchase process is not affected by theft or manipulation.
In addition to this, situations such as failures of the barcode reading system, the crossing of information between labels and the store system, or the noise emitted by the instructions of the self-service machines become a method that should serve to support customers. real problem.