When Damaris Reyes Mestre, who lives in the neighborhood of La Risueña in the city of Santiago de Cuba, found out that she could request the cleaning of her grave through the Aguas Santiago virtual store and that it would not exceed 48 hours, she did. to access the application, request service and wait; But I was impressed when the group showed up at my house the next day.”
The congratulation is the insertion of the company Acueducto y Alcantarillado Aguas Santiago into the banking strategy that seeks to access and pay for goods and services faster. According to Idalberto Guillén Amaya, commercial director of the company in charge of guaranteeing water supply to more than half a million people – in the cities of Guamá and Santiago de Cuba – “since the end of last year we have implemented a new billing system, and since May of this year our clients have the option to pay the water consumption rate, with a 5% discount, through the Transfermóvil application. At that time we only received 835 pesos, but in the month of September it rose to 250,000, a number that continues to rise.”
The manager assured that the Aguas Santiago virtual store is available on the internet and “through EnZona and Mi Transfer, the services of pit cleaning, manual and mechanized unclogging inside the houses, and manual pit sweeping are requested,” although Statistics confirms that most of the accesses are executed from Mi Transfer and not through EnZona.
For Aguas Santiago, it is a success that 99% of the legal entities of the state make their payments using VirtualBandec – although the form of payment by check is maintained – and progress has also been made in the individual- individual contracts in 334 forms of non-governmental management. state -between MSMEs and self-employed workers-, located in two municipalities.
In communities that do not have a network and hydraulic system, “water is supplied by tanker trucks without payment to the people, because it is fully supported by the State,” commented Guillén Amaya.
The remaining seven territories of the province are served by Aguas Turquino, one of the pioneers, within this OSDE, to establish electronic commerce as a pillar of its management, even in the most sophisticated communities.
Maricela Fernández Hernández, director of the entity, stated that “we started with the EnZona platform and last year we joined Transfermóvil, making it possible for many customers to access our Virtual Store and consumer payments, even those municipalities of Tercer Frente , Segundo Frente and Mella, with a large part of their population living in rural areas.”