Vacations are one of the most anticipated moments for everyone, as one family in Madrid knows. He was scammed for almost 35 thousand pesos to spend two days together in a province of Galicia. However, be aware that you should always be careful when making any type of payment, especially on online platforms, such as Booking.
This is not the first time that this type of situation has arisen in Booking. It used to be that about 100 people rented the same place just to find it. The homeowners had no idea what was going on.. But how does Booking react to this problem?
An exhausting vacation
In the case of the Madrid family, their reaction was not favorable, ever They have to talk to up to eight different Booking agents to finally get a solution, which did not leave them satisfied.
According to Raquel Torres, Calls with Booking are disconnected suspiciously whenever the time comes to explain the problem and negotiate. After a three-hour struggle to get a solution, Booking offered them two accommodations that did not meet their expectations, thus affecting their trip.
According to the affected person, Booking does not have a protocol for this type of scam. In addition, he stated that he began to suspect the place when he saw that the house was, in fact, a detached chalet, it was easy to reach because beautiful and luxuriousadded to the fact that the people who “own” the accommodation never responded to them.
Although there is no infallible guide to not falling into this type of trap, it is always good to be careful before renting accommodation online. The case of the Torres family ended with Raquel having to move on 12 thousand pesos more, for an apartment, that the Booking will apparently be refunded later. A bitter experience to start a vacation.